Your luxury travel vacation begins much before you actually first set foot on foreign shores. Once we receive your inquiry, the first step is to match the best person on our team with the destination or experience you are looking for.
The next step involves creating a detailed brief on your holiday. To do this, we send you a detailed email questionnaire, invite you to our office, or meet you at your home or office so that we can really understand what your needs are.
Once we have the brief in place, we send you an initial outline which is iterated until you are happy with the basic program, routing, services being suggested, pace of travel, and unique local experiences being offered.
Having obtained an approved outline, we then choose accommodations matching your specific needs, transportation that offers you the kind of comfort or luxury that you require, unique resources and activities that will wow you, and all of the small details that you come to expect from a luxury holiday. Your proposal is priced and sent to you. This is an iterative process until finalisation.
Once we have your approval, we then confirm all arrangements and process payments
Prior to your departure, you will receive an information pack to help prepare and pack for your holiday, as well to keep everyone informed of your whereabouts.
Your final pre-departure communication will be a personalised travel kit - everything you need to have a great, safe and pampered holiday.
DURING YOUR HOLIDAY
On arrival at your first port of call, you will be welcomed by our local associates, and given an orientation to your holiday. While on holiday, we will contact you to see if you need anything, and stay constantly in touch with local office to make sure that your holiday is going as per plan. If there are any changes you want or have any special requests, do not hesitate to ask us.
AFTER YOU RETURN
Once you return, you will receive a feedback form from us. We would love for you to share your experiences with us, so we appreciate what wowed you and what we could do improve your experience.